Refund policy.

Who is eligible

Your first BookHive purchase is eligible when we receive your request within 14 calendar days of the purchase date. The window begins on the date shown on your receipt or payment confirmation. This policy applies to direct website purchases, including checkout handled by PayMongo or Gumroad.

Promotional and discounted first purchases receive the same 14-day protection. A refund covers the amount you actually paid. The satisfaction guarantee is limited to one approved refund per customer, household, payment method, and BookHive license.

How to request a refund

Email bookhive@eassistph.com or use our contact page. To help us locate your purchase, include:

• The email address used at checkout
• Your order or payment reference number, if available
• The purchase date

Do not send passwords, full card numbers, or other sensitive payment information. A reason for your request is optional.

What happens after approval

Once a refund is approved, your BookHive license will be permanently deactivated. Access to paid features, future downloads, activation on new devices, and license-based updates will end. Please export any notes or reading data you wish to keep before requesting your refund.

Refunding BookHive does not remove your personal ebook files from your device. You remain responsible for any books or files you imported separately.

When you will receive your money

Approved refunds are sent back to the original payment method. We aim to submit the refund promptly, but your bank, card issuer, e-wallet, or payment provider controls when the credit appears. Processing commonly takes 5–10 business days after submission and can take longer in some cases.

Currency conversion differences, foreign transaction charges, and fees imposed independently by your bank or payment provider are outside BookHive's control.

Limits and exceptions

Requests received after the 14-day window are generally not eligible for a change-of-mind refund. The 14-day satisfaction guarantee also does not cover repeat purchases after a previous refund, fraudulent transactions, chargeback abuse, license sharing or redistribution, or other material violations of the BookHive license terms.

We will still review duplicate charges, an incorrect payment amount, a verified failure to deliver BookHive, or a defect or malfunction not caused by the customer. These anti-abuse limits do not restrict any repair, replacement, refund, warranty, or other remedy that cannot legally be waived under applicable consumer law.

Purchases through third-party stores

If you purchased BookHive through Google Play or another app marketplace, the store may process and control your refund under its own rules. Submit the request through that store first. If you need help identifying your order, contact us and include the purchase email and store order number.

Questions or payment problems

We are happy to help with refund status, duplicate payments, missing receipts, or license delivery issues.

Email: bookhive@eassistph.com
Support: BookHive contact page